Imagine running a mission-critical e-business in which the responsibility for operational performance lies elsewhere. That's what a Managed Solution is. It's your solution, but someone else shoulders the burden. Responsibility for everything - security, mission-critical support, system availability and response time is taken off your hands.
A Managed Solution is a total solution, but it is also a flexible solution. It's one that's designed, planned, built, implemented, and run according to your circumstances. And for maximum return on investment, it can even incorporate existing systems. mtl with its outsourcing partner Northgate can accommodate whatever degree of IT Outsourcing you choose. You can hand over your IT function in its entirety, (i.e. go for full IT Outsourcing) or you can delegate specific aspects; such as application or web hosting, desktop management, or data-centre systems support (i.e. give responsibility for a discrete Managed Service).
Each Managed Solution is underpinned by a Service Level Agreement (SLA). The SLA delivers the certainty and the flexibility that lie at the heart of our partnerships. Each one is tailored to your requirements, and guarantees a service that meets your needs. |
