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Which operating systems and hardware platforms do you support? |
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Any operating system which supports Oracle. We have experience of implementing our systems on a variety of Windows platforms, UNIX (Solaris) and Linux.
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Which database platforms does SodalitaS support? |
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ORACLE. It is by far the widest used RDBMS in the world by conforming to recognised standards it allows integration and interoperability with other databases and software platforms. |
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Do you support thin client implementations? |
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It is important that any thin-client solution is based on an industry standard rather than a supplier specific product. Consequently, we support implementations based on Oracle Application Server, Citrix Metaframe or Windows Terminal Services. |
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Does SodalitaS offer web enablement? |
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Yes at various levels i.e. for trained users via an Intranet or for occasional users and the public via the Internet. SodalitaS enables staff to access using a standard web browser interface.
The e-Service product enables “members” or other registered members of the public to access the database either directly or via a replica database to maintain their own details, order products, book events etc. |
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Do you provide bespoke development? |
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Yes. However, a complete bespoke development is rare. SodalitaS is not a “shrink-wrapped” package. However, the core software remains constant and new modules and enhancements can be applied without major bespoke development effort being necessary. Customisations are incorporated within a variant per customer.
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How is product support provided? |
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Support will be based from mtl’s London office near Kings Cross.
The support services on offer include the following: |
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Help desk:
mtl Support provided as standard from from 9.00 a.m. to 5.00 p.m.
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User Training:
Tailored Courses for each user.
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Fault Fixing:
Provided during 60 days warranty period free of charge then provided as part of the standard support contract.
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Database Reorganisation and Repair:
mtl recommends a regular Database Health Check. This will identify potential causes of performance bottlenecks, and redundant data or programs. We recommend this is checked at least once a year and we allow four man-days effort to complete the task. This service is offered at a fixed price of £2,000.
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Response to Usage queries:
Consultancy provided either by the Project Manager or a Technical consultant.
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Response to requests for Enhancements:
Standard procedure to record requests for enhancements and providing quotations in response.
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Escrow Agreement:
A standard ESCROW agreement can be included as part of the contract although the need is reduced by the supply of the source code as standard. (see below). Should mtl cease trading GTCW would have ready access to the software. mtl’s use of ORACLE’s tools for software development provides clear documentation and thus assists the process of maintenance by new staff.
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Availability of Source Code:
Provided as standard at no extra cost. mtl contracts provide protection against the source code being made available to or used by competitors.
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Service Levels:
mtl has standard procedures for receiving, recording and handling support calls. mtl can provide customers with a monthly register of calls and the action taken to achieve resolution. Prime shift support is provided between 9.00 a.m. and 5.00 p.m. Our standard maintenance contract offers a four-hour response time but our typical response is one hour from receipt of a fault call. Initial response to a fault call is by telephone. mtl has remote ISDN connection to its customers and most faults are remedied using this connection. However, if a site visit is necessary this is standard procedure. |
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Do you support obsolete versions? |
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mtl has not withdrawn support for any of its software in its 21 year history. |
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Does SodalitaS maintain an audit trail? |
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A full audit trail of all amendments with a full “movements history” is maintained, whether a change is made locally or via the Internet, showing the time, date, user, and the old and new data.
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Can SodalitaS integrate with our existing databases and systems? |
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YES - mtl has in depth experience of integration with:
Finance systems (including Navision, Sun Accounts, Dream, Exchequer, Sage)
Postcode Management software (AFD, QAS)
BACS (Albany, Bottom Line, Capscan)
Bank Sort Code (Eiger, AFD)
3rd Party Report Writers (Cognos, Business Objects, Crystal Reports, Oracle Discoverer)
Data Capture (“Eyes & Hands”, Formic, Celaton CPD)
Any Oracle based system
Any SQL based system via ODBC or XML. |
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How easy is it to extract information from SodalitaS? |
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This can be achieved by a variety of user-oriented tools. SodalitaS incorporates UDQ (user-defined query) which allows you to select using a simple point and click option. The selected records can be displayed, printed, mail-merged or extracted as a file.
SodalitaS also includes a variety of standard reports and statistics, supplemented by a choice of third -party report writers and business intelligence (BI) tools e.g. Cognos Impromptu and PowerPlay, Business Objects, Crystal Reports and Oracle Discoverer. |
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