How digital solutions can enhance member engagement and improve operational efficiency for Livery Companies

When: Tuesday 27th July

Time: 12-12:45pm  

Where: Online Zoom focus group REGISTATION NOW CLOSED 

Session Format: 15-minute interview with Patrick Chapman, Past Master at the Worshipful Company of Management Consultants (WCoMC), a chance for Q&A and then a 15-20 minute open forum

Who should attend: Employees/Volunteers within Livery Companies responsible for digital strategy, engagement or marketing, membership, event management, donor program managers, fundraising managers and volunteer coordinators.


Session Overview

Our resident CIVI CRM expert Hitesh Sharma of Millertech outlined the current key challenges that Livery companies are likely to be experiencing, including:


  • Data duplication and integrity issues
  • How data compliance under GDPR is effectively managed
  • Legacy systems


Hitesh was joined by Patrick Chapman, the Past Master at the WCoMC. Hitesh and Patrick talked about the WCoMC's digital journey, what they wanted to achieve, how they did it, the challenges that they had to overcome and their future plans.

Hitesh then led the focus group in a discussion about challenges other organisations are facing, how these can potentially be resolved and what impact the future economic situation will have on livery companies. 


27th July 2021: 12-12:45pm