When: Tuesday 27th July
Where: Online Zoom focus group REGISTATION NOW CLOSED
Session Format: 15-minute interview with Patrick Chapman, Past Master at the Worshipful Company of Management Consultants (WCoMC), a chance for Q&A and then a 15-20 minute open forum
Who should attend: Employees/Volunteers within Livery Companies responsible for digital strategy, engagement or marketing, membership, event management, donor program managers, fundraising managers and volunteer coordinators.
Our resident CIVI CRM expert Hitesh Sharma of Millertech outlined the current key challenges that Livery companies are likely to be experiencing, including:
- Data duplication and integrity issues
- How data compliance under GDPR is effectively managed
- Legacy systems
Hitesh was joined by Patrick Chapman, the Past Master at the WCoMC. Hitesh and Patrick talked about the WCoMC's digital journey, what they wanted to achieve, how they did it, the challenges that they had to overcome and their future plans.
Hitesh then led the focus group in a discussion about challenges other organisations are facing, how these can potentially be resolved and what impact the future economic situation will have on livery companies.