MTL Software Solutions

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Merlin CRM is a fully integrated web-based Membership Management CRM product suite providing a comprehensive feature-rich solution for the NfP sector. It gives management and stakeholders a 360° view of all contacts.


Contact Details

mtl software solutions

340 Gray's Inn Road
Kings Cross

+44(0)20 7278 2081

+44(0)20 7843 9739

+44(0)20 7843 9720





Miller Technology Ltd (MTL) is a market leader in supplying Membership and CRM systems to the Not for Profit (NFP) sector.

We have worked closely with NfP Organisations for over 30 years, delivering effective and innovative solutions which ensure that all your contacts are fully informed and involved.

In these challenging times, it is important to have systems in place that can help you to not only retain your existing members and donors but also increase the number of these along with streamlining businesses and increasing efficiencies


Merlin CRM, is a fully integrated Membership & CRM software solution for trade unions, associations, professional bodies and charities built upon Sodalitas CRM which is the most widely-used membership system in Trade Unions and other not-for profit bodies in the UK and the Republic of Ireland.

'Efficient Management' of your membership is a key part of any successful organisation. Management needs to base important decisions on current, accurate and readily available information. Merlin provides a fully integrated web enabled software solution to meet the most complex demands faced by membership organisations.

Merlin CRM :

  • is the result of a three year development project and builds on the success of SodalitaS to empower membership organisations and their staff to maximise delivery of services to members (existing and potential).

  • is entirely web based and as well as improving the “member experience” Merlin will help with management decision making, product and service development, as well as bringing together data from separate sources to provide a 360° view of members.

  • is focused on the needs of membership organisations and helps to build strong partnerships with contacts, members and organisations.  This suite of packaged solutions is flexible enough to meet the most demanding needs and brings improved member services.

  • has all of the core functionality required to provide a comprehensive CRM solution with a core database of people, organisations and relationships and will enable you to know your members better, communicate with them more effectively and increase your income in a number of different ways.

    To find out how mtl can help your organisation improve its Membership & CRM systems or about Merlin CRM contact James Hewson on 020 7843 4400 or