Sectors: Trade unions

38 years of trade union experience

Millertech is a full-service digital agency for modern trade unions. Combining Merlin, our fully integrated CRM product, with specialist website design expertise creates systems that contain all the core functionality to support and serve members more efficiently. This streamlines members’ daily administration and onboarding, and manages complex subscriptions, events, communication and balloting tasks.

The flexible solution integrates seamlessly with many essential third-party applications including finance systems, embedded payment solutions, document management systems and e-learning platforms.

With membership numbers growing, modern trade union movements face increasingly complex challenges. Millertech provides a fully-featured and customisable digital solution based on nearly four decades of specialist sector expertise.

At a glance

  • Specialist CRM and digital services for trade unions
  • Streamlined subscriptions and elections
  • Management of events and case workflows
  • Analytics to inform and drive strategy

Solving membership for trade unions

Combining Millertech’s software and digital agency expertise gives trade unions all of the functionality they need. It provides a comprehensive CRM solution with the core database of people, organisations and relationships that enable unions to know your members better. They are also able to communicate with members more effectively, offer a greater range of services and increase their operating income.

CRM software

Enterprise software to manage modern trade unions by streamlining events, fundraising, communication and engagement tasks

Websites

Websites and portals

Design and build of websites and portals specifically designed for the challenges of membership organisations

app design

App design

Membership apps to provide a personalised member experience, enhanced engagement and digital solutions on the move

Member service

Administer and facilitate the self-service of membership contact data to ensure reliable balloting mechanisms and accurate respect of contact consents

Elections/ballots

Facilitate the efficient, transparent and secure management of nominations and elections at all levels

Subscriptions

Manage multiple level member subscriptions through a variety of payment methods to ensure a seamless experience for members

Case management

Manage and track simple or sophisticated workflows to optimise every interaction with members or third parties

Events management

Plan, manage and analyse the success of seminars, events and larger conferences with minimal manual administration

CPD management

Access all the tools needed to organise and run examinations, seminars and training courses in the most efficient way

Member comms

Manage communication via branded e-mail marketing tools to drive member acquisition and retention while tracking engagement

Reporting/analytics

Create intelligent reports using smart analytics to provide strategic insight on membership trends, upcoming challenges and opportunities

Enquiry management

Includes a call centre module to help telephone agents process more calls and improve the service they offer to members

Advice from our clients

Selecting a CRM and Digital Partner

With Dave Homer, IT project manager at the NASUWT

Sector insights

Articles

Defining Member Retention

In our consultancy work with trade unions, professional bodies and non-profits, we consider the business of membership as having three…

Schedule a consultation with our product experts

“Trade unions have a unique set of technical requirements. Selecting a sector specialist as a partner reduces risk and optimises any digital transformation.”

Ed Owen
Strategic account director