Millertech selected as technology partner for Federation of Independent Retailer’s new membership management system
London, UK – October 2022: Millertech has been awarded a multi-year contract to design and deliver a new membership management system for the Federation of Independent Retailers (the Fed); one of Europe’s largest employers’ associations. Based upon the enterprise Millertech CRM, the new development will combine multiple systems to simplify administration and increase the value each member can derive from their subscription.
The new Millertech solution will manage membership and contact information while handling subscriptions, enquiries and member communication. Its integrated tool set will help to deliver conferences, events, surveys and intelligent reporting dashboards to inform future strategy. The system will also connect seamlessly with existing technologies such as bank and postcode verification, and integrate with NewsPro, the Fed’s innovative title management initiative that allows retailers to optimise their range of newspapers and magazines. These features place the Millertech CRM at the heart of operations providing a 360º view of membership, an increase in operational efficiency and the provision of improved member services. Implementation and user acceptance testing will be conducted in partnership with the Fed’s in-house technology team.
We’re delighted to have been selected from a large group of suppliers to partner with the Fed on this project. Our enterprise system can be precisely tailored to meet the needs of this respected organisation while continuing to evolve as they grow.” – Nik Hutton, Millertech head of business development.
Millertech has already conducted workshops to evaluate current processes and identify opportunities for improvement while collaborating with the Fed’s technical team to define the requirements and acceptance criteria of the new system. The project is now entering the migration phase where two large datasets are to be mapped, cleansed and combined to optimise the use of the new CRM. Launch is scheduled for 2023 with the website integration phase to follow. A multi-year support, hosting and development agreement is also in place to continue the system’s evolution.
Over the past hundred-years, our membership has expanded to around 15,000 independent retail stores across the UK and Ireland. We’re the official government referral body for the sector and provide advice, training and practical support to the industry. It’s a challenging remit but this new partnership with Millertech will help us continue increasing our efficiency and offer unbeatable value for members.” – Nat O’Brien, the Fed’s head of technology.
For almost four decades, Millertech has been building software that solves membership for trade unions, charities and professional bodies. During this time, we have helped more than 150 not-for-profit organisations to manage complex operations, streamline manual processing and continually improve the value they provide to their members. Our clients range from friendly societies operated by a single office team to international associations servicing millions of members and include UNISON, NASUWT and the British Psychotherapy Foundation.
Millertech focuses on building lasting client relationships via relentless innovation, exceptional service and class-leading support. We have an experienced team of 60 people at our UK headquarters and can draw upon a network of outstanding complementary technology partners from within the ClearCourse group.
Our flexible product strategy provides both open-source and enterprise solutions for all sizes of projects. Features extend from basic membership management and communication to the most challenging functions of election balloting, subscription processing and CPD administration. More organisations rely on Millertech to solve the challenges of membership every year, and we’re proud to be able to help support the contribution they make to the world.
Find out about other clients Millertech has worked with here.